Houseperson

Company:	CSM Corporation Company Profile \| Current Opportunities (8)
Job Location(s):	Tukwila
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Janitorial/Housekeeping

Position Description

Requisition Number	10-0353
Post Date	6/29/2010
Title	Houseperson
City	Tukwila
State	WA
Part Time	Yes
Description	This position is responsible for cleaning and maintaining public areas to CSM quality standards. Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations. Follows CSM high standards of quality to ensure guest satisfaction. KEY CONTRIBUTIONS 1. Guest Service: Accountable for guest satisfaction by ensuring cleanliness and service standards are achieved. Assists and responds to guests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows CSM guest service recovery program. 2. Cost Control: Helps drive hotel profitability by working productively and efficiently to ensure brand labor and quality standards are achieved. Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste. 3. Safety/Risk Management: Ensures a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Ensures cart, storage rooms, and equipment is clean and in working order. Inspects public areas for maintenance needs and reports any maintenance service issues. Follows all CSM procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures. 4. Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.
Requirements	Education: High school diploma or GED preferred. Experience/Knowledge/Skills/Abilities: Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment. Physical: Ability to lift, push and pull up to 50 pounds on a consistent basis throughout shift. Significant bending required.