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Practice Support Assistant
Seattle, WA
Job Description
Description
Diversity, equity, and inclusion are part of the fabric of Davis Wright Tremaine - central to who we are and what we do. Our vision is to foster a culture where all talented individuals - including those who are from traditionally underrepresented communities in the legal profession - can have, and can see, a path to success. We embed DEI throughout our law firm with our four-pillar framework: Community, Growth, Education, and Engagement. We invite you to learn more about our commitment to DEI at https://www.dwt.com/about/diversity-equity-and-inclusion.
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email humanresources_confidential@dwt.com.
This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Practice Support Assistant to join our team in our Seattle office.
We offer a hybrid work engagement with three days of remote work, and two days in-office.
The Practice Support Assistant works directly with the collective Practice Support department to ensure the vision of exceptional overall delivery of Practice Support services is provided to the firm's legal teams, clients, and internal firm departments. This position provides support to the Practice Support Technology Team Leads, primarily to support and assist teams with technical expertise in file and data transfers, physical media management, data manipulation and conversion, and the chain of custody lifecycle. This is in addition to integration and developing a frontline skill set associated with Relativity and other department support functions. As an integrated member of the Practice Support department, the Assistant is called upon to collaborate with colleagues, managers, legal teams, and Information Governance to complete work and projects in a timely and effective manner, and typically bills his/her/their time to clients associated with the task requested/completed.
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.
On a typical day you will:
Platform (FTP) Support and Data Management
- Monitor and accept file transfer assignments as requests are submitted and received via the firm's practice support allocation queue and/or via email
- Provide support and assist legal teams, clients and internal firm departments with physical media intake and chain of custody tracking and logging. Works closely with department personnel and Information Governance to ensure materials are managed in compliance with the firm's document retention and preservation policies and schedules
- Assist legal teams and internal firm departments with data conversion and manipulation, including proper data downloading, copying and saving; staging data, and maintaining documentation associated with same
- Ensure proper file transfer protocols are maintained, including archiving and/or deletion of unnecessary or no longer needed file transfer workspaces
- Assist with maintaining internal and external file transfer user access, including initial set ups, end user modification requests, and deactivating end user requests
Department Support
- Work with department personnel on various projects to learn and develop a broader understanding of the department offerings and key tools and platforms
- Assist with other Practice Support department requests under the direction and guidance of department personnel, including:
- Conflicts onboarding and tracking of contract attorney document review candidates
- Department billing, vendor invoices and tracking of same
- Maintaining other department usage and infrastructure reports
- Enabling and deactivating users in various Practice Support platforms, including FTP Today, Relativity and Case Notebook
- Scheduling meetings, including department meetings, trainings, and assist with documentation associated with same
- Actively learn and develop skills and capabilities associated with the use and application of various Practice Support platforms, including FTP Today, Relativity and Case Notebook
- Track and manage projects and enter time for work completed
- Acts as end-user interface to provide helpful insight with questions related to FTP Today and general file transfer support
- Assist with compilation and updates to file transfer protocol resources and training guides
- Understand, contribute, improve, and evangelize department practices and procedures
- Harness creativity and collaboration with team members to innovate and solve litigation support challenges
- Dedication to self-education regarding eDiscovery industry news, technologies, and other practice support topics
- Work as a key member of the practice support department to improve firm-wide procedures and practices across the firm
- Strong organizational and technical skills utilizing technology in both cloud-based and on-premises platforms, including Windows, M365, Adobe, on-line applications and search engines
- Ability to effectively and clearly communicate, both verbally and in writing, especially in response to requests for information
- Initiative and positive attitude with the ability to anticipate issues and exercise mindful and productive responses
- Solid problem-solving skills, with excellent attention to detail and pride of workmanship
- Keen desire to learn in a continuously evolving and developing technology-based landscape
- Ability to complete and manage tasks independently or with minimal supervision
- Handle stressful situations in a calm and composed manner while working under tight deadlines to complete projects accurately, quickly and efficiently
- Collaborates and interacts as a key team member of the practice support group, supports colleagues and works towards the betterment of the department and the firm as a whole
- Prefer Bachelor's degree and/or 2+ years of technical office-related work experience, or equivalent
Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.
What's in it For You?DWT offers competitive compensation in addition to ample benefits including but not limited to:
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.
Washington State
The annualized salary range for this position in Washington is $61,000 to $68,000 ($31.28-$ 34.87 hourly). Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.
Diversity, equity, and inclusion are part of the fabric of Davis Wright Tremaine - central to who we are and what we do. Our vision is to foster a culture where all talented individuals - including those who are from traditionally underrepresented communities in the legal profession - can have, and can see, a path to success. We embed DEI throughout our law firm with our four-pillar framework: Community, Growth, Education, and Engagement. We invite you to learn more about our commitment to DEI at https://www.dwt.com/about/diversity-equity-and-inclusion.
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email humanresources_confidential@dwt.com.
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Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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