RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Registration Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Registration Specialist, you will be responsible for providing services to patients and referring professionals by greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This position is per diem, shifts will vary.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

(75%) Registration

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays with patients
• Fields calls appropriately for center associates
• Calls patients to confirm upcoming appointments
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up
• Prepares paperwork for daily and upcoming appointments
• Faxes reports, billing requests, and medical release forms to referring offices as requested
• Works closely with technologists to ensure patients have a smooth transition between the front office and technical areas

(10%) Insurance

• Verifies patient's insurance
• Pre-certifies all exams with patient's insurance company
• Obtains insurance authorization
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(10%) Scheduling

• Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
• Enters and submits patient exam orders
• Verifies orders match exam schedules
• Schedules referrals and ensures proper authorizations are obtained
• Schedules walk-in patients
• Processes requests for image orders and CDs from referring physicians and patients
• Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Completes other duties as assigned

Required:

• High school graduate or equivalent
• Working knowledge of Microsoft Office
• 1-2 years customer service experience
• Proficient with using computer systems and typing

Preferred:

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual